Refund policy

We want you to be happy with your Motor Merch Co order. We have a 30-day return request window for eligible items, which means you have 30 days after receiving your order to contact us about a return, replacement, or refund.

Returns

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, including any original packaging when applicable. Proof of purchase may also be required.

To request a return, contact us at motormerchco@gmail.com before sending anything back.

Because some Motor Merch Co products are produced and fulfilled by different production partners, do not send a product back without first receiving return instructions from us. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide instructions on where and how to return the item.

Made-to-Order Products

Many Motor Merch Co products are produced specifically after an order is placed.

Because of the made-to-order nature of these products, we generally cannot accept returns or exchanges due to:

Ordering the wrong size or color
Change of mind
Buyer’s remorse
Incorrect information entered by the customer when ordering

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

This does not affect our policy for products that arrive damaged, defective, misprinted, or incorrect.

Custom & Personalized Products

Custom and personalized products, including Your Car, Your Poster designs and other products created specifically for an individual customer, are final sale once production has begun.

When a digital proof is provided, customer approval of that proof authorizes Motor Merch Co to move the design into production.

Custom products are not eligible for return or refund because of a change of mind after approval.

However, if your custom product arrives damaged, defective, incorrectly produced, or materially different from the approved design, please contact us and we will work to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, misprinted, or you receive the wrong product, contact us at motormerchco@gmail.com within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

After reviewing the issue, we may offer a replacement, reprint, or refund as appropriate.

In some cases, a damaged or defective item will not need to be returned.

Exchanges

Because many of our products are made to order, direct exchanges are generally not available.

If an eligible item is approved for return, the easiest way to receive a different product is to place a new order after your return has been processed.

For damaged, defective, or incorrectly produced items, contact us first so we can determine the appropriate replacement.

Sale Items & Gift Cards

Gift cards are non-refundable.

Items marked as final sale are not eligible for return unless they arrive damaged, defective, or incorrect.

Return Shipping

If a return is required because we sent the wrong item or the product arrived damaged or defective, Motor Merch Co will provide appropriate return instructions and cover return shipping when applicable.

For other approved returns, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error by Motor Merch Co or one of our fulfillment partners.

European Union Customers

Where applicable, customers purchasing online within the European Union may have a statutory right to cancel or withdraw from an eligible purchase within 14 days of receiving the goods.

Certain products, including goods made to the customer's specifications or clearly personalized products, may be excluded from this right.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

Refunds

Once an eligible return has been received and inspected, or a refund request for a damaged or defective product has been approved, we will notify you.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after a refund is issued for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved, contact us at motormerchco@gmail.com.